When Faculty are not information literate

Information literacy and its assessment has been discussed throughout the library community for years.  What do you do when faculty lack these skills?  In the course of a year I get requests for books or documents from senior faculty.  It is a simple matter of searching the library catalog to see if we have the item and if it is available in print or electronic format.  Is it a matter of laziness or arrogance?  I will always answer the question, but do it reluctantly.  It is my job to provide information to my community, but I have to think of that old cliche - "Give a man a fish and he'll eat for one day.  Show a man how to fish and he'll eat for a lifetime.