Friday, June 24, 2011

Do Patrons of Chat Reference Know They Are Chatting with a Librarian?

QANDANJ obvious means questions and answers from New Jersey people.  Many times I feel that the patron thinks he/she can get an answer about anything.  Very often they don't realize they are talking to a librarian.  For the question below I referred the patron to the divorce laws in New Jersey and Alabama, but suggested that an attorney be consulted.  She seemed satisfied with the information I gave her.

Patron:
09:33:03 2011/06/23 (GMT -0400) Chat Transcript: Divorce
Librarian 1:
09:33:03 2011/06/23 (GMT -0400) Note: Patron's screen name: bigbrowneyes57
Librarian 1:
09:33:15 2011/06/23 (GMT -0400) Librarian 'NJ INSTofTECH Bruce' has joined the session.
Librarian 1:
09:33:46 2011/06/23 (GMT -0400) Hi, I'm Bruce Slutsky, a librarian at the New Jersey Institute of Technology. Your library and my library are part of a nationwide cooperative of libraries that staff this service. I'm reading your question now.
Librarian 1:
09:34:12 2011/06/23 (GMT -0400) Dorothy - what specifically do you need to know about divorce?
Patron:
09:35:00 2011/06/23 (GMT -0400) I would like to get a divorce;however, I am not sure that I am even this married.I got married 35 years ago to a man I only stayed with 3 months.I have not seen this man since June of 1976 am I still legally married?
Librarian 1:
09:35:51 2011/06/23 (GMT -0400) May I assume this is in New Jersey?
Patron:
09:36:14 2011/06/23 (GMT -0400) No it was in the state of Alabama.
Librarian 1:
09:36:49 2011/06/23 (GMT -0400) Let me see if I can find the divorce laws for the states of Alabama and new Jersey
Librarian 1:
09:36:56 2011/06/23 (GMT -0400) Are you living in New Jersey now?
Patron:
09:37:51 2011/06/23 (GMT -0400) Yes I am.I've lived here since May,2004 in Asbury Park.
Librarian 1:
09:39:04 2011/06/23 (GMT -0400) Here is a web site about divorce law in Alabama http://www.divorceinfo.com/alabamalaw.htm
Librarian 1:
09:40:17 2011/06/23 (GMT -0400) Here is a web site about divorce law in New Jersey http://www.njlawnet.com/njlawreview/divorceoverview.html
Librarian 1:
09:40:59 2011/06/23 (GMT -0400) Here is another site http://www.divorcelawinfo.com/NJ/njdivexpln.htm
Librarian 1:
09:42:02 2011/06/23 (GMT -0400) I am a librarian and do not feel qualified to answer this question
Librarian 1:
09:42:23 2011/06/23 (GMT -0400) I suggest you consult with an attorney who specializes in Divorce
Librarian 1:
09:43:55 2011/06/23 (GMT -0400) This site is a partial list of divorce lawyers near Asbury Park http://www.google.com/search?sourceid=navclient&ie=UTF-8&rlz=1T4GGIC_enUS321US367&q=divorce+site%3anj.gov#q=divorce+lawyers+asbury+park+new+jersey&hl=en&rlz=1T4GGIC_enUS321US367&prmd=ivnscm&source=univ&tbm=plcs&tbo=u&ei=1UIDTue-AYXq0gHVoJDhDQ&sa=X&oi=local_group&ct=more-results&resnum=1&ved=0CFsQtQMwAA&bav=on.2,or.r_gc.r_pw.&fp=5a678f6409ce1751&biw=1259&bih=792
Librarian 1:
09:47:09 2011/06/23 (GMT -0400) I am sorry, but I can't be of further assistance to you
Patron:
09:47:15 2011/06/23 (GMT -0400) Thank you so much Mr.Bruce Slutsky.I have met and fallen in love with a very wonderful man and I want to become his wife,but I want to make sure that I am legally able to do this first.Thanks a million for all the feedback,as I really appreciate it.
Librarian 1:
09:47:34 2011/06/23 (GMT -0400) Bye
Librarian 1:
09:47:36 2011/06/23 (GMT -0400) Librarian ended chat session

2 comments:

Stephen Francoeur said...

Bruce, I've been noticing the chat transcripts you've been putting on your blog and wondering if how the patrons might feel were they to find their conversations online like this. Did the patrons give you permission to put these on your blog? If so, you should mention that in your posts.

Bruce S said...

Stephen - I am carefull not to place the patron's name in the blog post. The blog is aimed at librarians and its purpose to demonstrate a unique question and how I handled it.