- Through a reference chat a student asked what is his textbook for a course he'll be taking in the Fall.
- A student had a problem accessing information through the Highlander Pipeline. I let him use the reference phone to speak to the computing services help desk.
- A student asked for a penci.
I highly suggest that a sign be placed directing students to the Circulation Desk. The clerk can refer a real reference question to a librarian who is in his/her office during the reference shift.
I actually heard that at Rider University there is a plate at the reference desk with the name and phone extesnion of the librarian on duty.
Reference librarians can be more productive working in their offices and coming out when their is a quesion that requires a professional to answer it.
1 comment:
Agreed! We've been staffing the reference desk from our offices this summer & it's worked fine -- there have only been a handful of reference questions I've been called out for.
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